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Terms & Conditions

THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL ORDERS PLACED BY THE CUSTOMER (HEREINAFTER REFFERED TO AS “YOU”) WITH PEN ETC (HEREINAFTER REFFERED TO AS “PEN ETC”, AT THE PEN ETC WEBSITE OR MOBILE WEBSITE (JOINTLY REFERRED TO AS “PENETC.CO.UK”).
BY USING PENETC.CO.UK AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT HEREIN (THE “TERMS”). PLEASE MAKE SURE YOU HAVE READ AND UNDERSTOOD THE TERMS BEFORE PLACING AN ORDER.

SHIPPING

SHIPPING OUTSIDE OF U.K.

ORDERS AIM TO BE DISPATCHED WITHIN 1-2 DAYS USING ROYAL MAIL INTERNATOINAL TRACKED SERVICE (UNLESS STATED OTHERWISE) AND WILL BE DELIVERED EITHER TO YOUR ADDRESS OR THE NEAREST SERVICE POINT WITHIN 7-10 BUSINESS DAYS. IF YOU DO NOT COLLECT YOUR PACKAGE WITHIN 14 DAYS, THE PACKAGE WILL BE RETURNED TO PEN ETC. IF A DELIVERED PACKAGE IS NOT COLLECTED, YOU WILL BE CHARGED FOR THE SHIPPING FEE.

DELIVERIES WITHIN UNITED KINGDOM.
ORDERS ARE DISPATCHED WITHIN 1-2 DAYS USING ROYAL MAIL SIGNED FOR POSTAL SERVICE AND WILL BE DELIVERED TO EITHER YOUR ADDRESS OR YOUR NEAREST POSTAL SERVICE POINT WITHIN 2-5 BUSINESS DAYS. IF YOU DO NOT COLLECT YOUR PACKAGE WITHIN 14 DAYS, THE PACKAGE WILL BE RETURNED TO PEN ETC. IF A DELIVERED PACKAGE IS NOT COLLECTED, YOU WILL BE CHARGED FOR THE SHIPPING FEE.

PLEASE NOTE THAT SHIPPING TIMES MAY TAKE LONGER FOR THE TIME BEING DUE TO COVID-19.

RETURNS

PEN ETC DOES NOT CURRENTLY ACCEPT RETURNS.

PAYMENT

ALL OF THE PRICES INCLUDE VAT BUT NOT SHIPPING. THE COST FOR EACH DELIVERY METHOD IS CLEARLY INDICATED DURING THE CHECK-OUT PROCESS.

PAYMENT OPTIONS ARE EXCLUSIVELY OFFERED VIA PAYPAL.

COLOURS

Products may vary slightly from their pictures. The images and packaging of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products.

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